b'Strategic Goal 2THEPUBLICSEXPERIENCE& EFFECTIVE PROBLEM RESOLUTIONThe coronavirus pandemic has been a catalyst for transforming how judicial and court services are provided to court users. The sweeping changesinstitutedin2020and2021thatallowedcourts to continue providing justice during the pandemicalongwiththecriminalandciviljusticereformsadvocatedbystateandnationalcourtleaders, provide opportunities to redesign the experiencesofthepublicandprovidemoreeffective problemresolution.Inthefuture,itisimportantto: (1)leverageexistingandemergingtechnologies;(2)challengepreviouslyheldassumptionsabouthow judicial and court services were provided; (3)drawuponandexpandevidence-basedandpromising/effectivepractices;and(4) address endemicandpersistentinadequaciesandinjustices.22 20222025 STRATEGIC AGENDA PLANNING FOR THE FUTURE OF THE MICHIGAN JUDICIAL SYSTEM'