b'STRATEGIES FOR MAKING IMPROVEMENTS TO THE COURT USERS EXPERIENCE3Use existing and emerging technologies to enhance accessto services, court and case information,andtheabilitytoconductbusinesswiththecourtsremotely/virtually,etc.5 6Implement regulatory and other policyEnsure courts across the changesthat will allow for an expansion of legalstate have accessto a wide andnon-legalassistancetocourtusers(alltypes rangeofservicesandprogramsofcases)(e.g.,implementregulatoryreform). thatmeettheneedsofcourtusers.SECTION3:STRATEGICGOALSANDSTRATEGIES 25'